Refund Policy

A legal disclaimer

1. General Refund Rules

Cancellation TimeframeRefund EligibilityPenalty

48+ hours before bookingFull refundNone

24–48 hours before booking50% refund50% forfeited

<24 hours before bookingNo refund100% forfeited

Exceptions:

• Medical emergencies (with doctor’s note): Full refund or reschedule.

• Extreme weather (WPC discretion): Reschedule or credit voucher.

2. Event-Specific Policies

A. Padel & Wine Day Packages

• Non-refundable within 72 hours (due to vendor commitments).

• Rescheduling: Free if requested 7+ days prior; R200 fee within 7 days.

B. Tournaments & Celebrity Challenges

• No refunds within 5 days (fixed costs apply).

• Substitutions: Allow another player to take your slot (admin fee: R100).

C. VIP Memberships

• 14-day cooling-off period: Full refund if unused.

• Post-activation: Pro-rated refund (minus 20% admin fee).

3. How to Request a Refund

1. Email admin@wilsonpadelclub.com with:

   • Booking reference number.

   • Reason for cancellation.

2. Processing Time: 5–7 business days (bank delays may apply).

4. Non-Refundable Items

• Tokenized equity purchases (blockchain transactions are irreversible).

• Merchandise (unless defective).

• Gift cards/vouchers (valid for 12 months).

5. Force Majeure

• Natural disasters, strikes, or government orders: Credit vouchers issued (valid 6 months).

6. Dispute Resolution

• Complaints must be submitted in writing within 14 days.

• WPC reserves the right to ban repeat cancellers from future bookings.

“Fair Play On and Off the Court!” 🎾